Refund policy

At WellCrysta, we strive to provide high-quality wellness and lifestyle products that enhance your daily life.

1. Return Eligibility

We accept returns under the following conditions:

  • The product is damaged, defective, or incorrect
  • The return request is raised within 4 days of delivery
  • The product is unused, in original packaging, and in resalable condition
  • Proper unboxing video/photo proof is provided

⚠️ Returns will not be accepted without proof (video/images).

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:

  • Personal care & wellness products once opened
  • Used items
  • Products damaged due to misuse
  • Items purchased during clearance or special sale (unless defective)

3. Refund Policy

Once your return request is approved:

  • Refund will be processed within 5–7 business days
  • Amount will be credited to:
    • Original payment method (for prepaid orders)
    • Bank account (for Cash on Delivery orders)

💡 Shipping charges (if any) are non-refundable

4. Replacement Policy

We offer free replacement if:

  • Product is damaged or defective
  • Wrong item is delivered

Replacement will be processed within 3–5 business days after approval.

5. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order
  • Once shipped, cancellation is not possible

6. How to Request a Return

To initiate a return, contact us with:

  • Order ID
  • Issue description
  • Unboxing video/photos

📧 Email: wellnessgift57@gmail.com
📱 WhatsApp: +91 9082630433

8. Contact Us

For any questions regarding refunds or returns, reach out to us:

📧 Email: wellnessgift57@gmail.com
📱 WhatsApp: +91 9082630433

By placing an order with us, you agree to this Refund & Return Policy.